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OOK Customer Survey 2019

Survey Period: Jan – Feb 2020

Survey Purpose: More understanding the customers’ needs  Serving their needs with improvements and creativities  Recognition from customer is the motivation. 


Survey Target: Active customers with regular transactions in 2019


Customer Base and Regions: Leather goods (Italy, Germany, USA, Australia, Thailand, Singapore)

Questionnaire reply rate: 87% (38 replies)

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